You have 24 hour access to your account
- Check your account balance
- Find out what checks have cleared
- Find out how many ATM withdrawals have been made
- Transfer funds from your savings to checking
- Make a loan payment
- And more…
It's fast, it's convenient, and it's FREE! Just Pick up your phone and see how easy it is..
1) Connect
Call GASFCU's 24HR PAL (Personal Audio Line) from any touchtone telephone anytime at: (818) 249-0257 or (888) 24HRPAL or (888) 244-7725
2) Access to Your Account
To use PAL (Personal Audio Line): Dial toll-free 888-24HR-PAL.
Enter your account number and access code*, followed by the # sign.
You may change your PIN (Personal Identification Number) at any time and as often as you like simply by pressing SERVICE CODE 95#.
Your PAL access code is a 4 digit number. New members may call member services for a code. Current members continue to use the previous assigned code.
3) Manage Your Account
You may access your account either through the SERVICE CODE method or through the MENU MODE method.
PAL will begin by requesting a SERVICE CODE. If you prefer to use the MENU MODE method, you may switch to it by pressing 90#. Simply listen to PAL's verbal prompts at each step.
4) Identify Your Account Types
As a member, each account is categorized as a "sub-account", each with it's own "ID" number. PAL will ask for your "Share ID" or "Loan ID". For example, your share savings account is ID number 00, your share checking account is ID number 09. Refer to your statement for the ID of any other sub-accounts such as your Money Market or Auto Loan.
5) Transfer & Withdraw Funds*
To enter a dollar amount for the transfer or withdrawal of funds, no decimals are needed, and you must include cents even if the amount is zero. For example, enter $500.00 as 50000#. Enter $234.55 as 23455#.
PAL with verify the amount you entered. If it is incorrect, you can cancel by pressing 9# to start again. Once the amount is correct and you accept it by pressing 1#, it will post immediately to your account. You can check the posting by using SERVICE CODE method or by following the prompts in MENU MODE method.
*Transfer from savings are limited to 6 per month per savings "ID" due to federal regulations that apply to all financial institutions. You may make unlimited transfers from checking, however.
6) Sign Off
Always end your call by pressing 94# if in SERVICE CODE method or by pressing * in MENU MODE method.
Refer to your Credit Union disclosure booklet if you have questions concerning these transactions.
PAL 24 HOUR SERVICES
1. Call GASFCU's 24 HR PAL (Personal Audio Line) from any touchtone phone at: 818-249-0257 or 888-24HRPAL (888-244-7725)
2. Enter your account number and your 4-digit Access code followed by the # sign.
3. Enter your choice of service codes.
- Enter the # sign at the end of each entry.
- Contact the New Accounts Department to receive your Access Code.
For help during business hours: 818-248-7425.
SERVICE CODES
Balance Information
- Savings, IRA and Certificates 11#
- Checking 12#
- Loans 13#
- Savings and Checking Summary 14#
- Summary of All Loans 15#
- Recent Check Clearance 16#
- Recent ATM Transactions 17#
- Recent ACH Transactions 18#
- Recent Loan Payments 20#
- Recent Credit Card Transactions 44#
- Recent Debit Card Transactions 45#
- Recent Point-of-Sale (POS) Transactions 46#
Other Information
- Check Clearance 21#
- Last Payroll Deposit 22#
- Last Deposit 23#
- Last 10 Deposits 24#
- Last 10 Transactions for Savings, Checking, Certificate & IRA #25
- Last 10 Transactions for Loans 26#
- Loan Payment Amount 27#
- Loan Payoff Amount 28#
- Place a Stop Payment on a Check (Share Draft) 47#
Transactions
- Transfer from Savings to Checking 31#
- Transfer from Checking to Savings 32#
- Transfer from Loan Advance to Savings 33#
- Transfer from Loan Advance to Checking 34#
- Transfer from Savings to Loan 35#
- Transfer from Checking to Loan 36#
- Transfer from Savings to Savings 38#
- Transfer from Account to Account 38#
- Withdrawal Request from Savings 41#
- Withdrawal Request from Checking 42#
- Withdrawal Request from Loan Advance 43#
Tax Information
- Total IRA Contributions 71#
- Dividends Earned 72#
- Interest Paid 73#
Additional Requests
- Change to Menu Access Mode or Expert Mode 90#
- Access an Additional Account 91#
- Help 93#
- Good-Bye (Disconnect from PAL) 94#
- Change your PIN (Personal Identification Number) 95#
Share / Loan ID Numbers
Below is a list of ID numbers to be used when making specific account inquiries. Please refer to your statement for share / loan ID numbers or call the Credit Union.
- Regular Share Savings 00#
- Special Share Savings _#
- Checking 09#
- Vacation Club 45#
- Christmas Club 50#
- Certificate _#
- Loans _#
- VISA 27# or 37#
Tips for using PAL
1) To enter $500.00, remember to enter as 50000#
2) To cancel an incorrect amount press 9#
3) To accept the correct amount press 1#
4) To end your call in Service Code method press 94#
5) To end your call in Menu Mode method press * (the star key)
How to choose a new access code
- DO USE a frequently used PIN from another account.
- DO USE a child’s birth date, your wedding date, ect.
- DON’T USE any portion of your Social Security Number.
- DON’T USE your phone number, address, or birth date.
24 Hour Access To Your Account
(818) 249-0257 or (888) 24HRPAL or (888) 244-7725
